Leisure Guard is a trading style of Business Brokers Ltd and are authorised by the Financial Conduct Authority (FCA) under FCA number 305594.
Our products have been arranged by Rock Insurance Group and Equine and Livestock Insurance Co Ltd (E&L).
Important Information about your policy
You right to complain:
Leisure Guard always aims to provide a first class service, however if you have any cause for complaint or any enquiry in the first instance should be addressed in writing to:
The Compliance Manager
Bristol International Airport
At Leisure Guard we will endeavour to best resolve any difficulty you may have but if we are unable to resolve this to your satisfaction then disputes may be referred to the Financial Ombudsman Service for review.
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
Tel: 0845 080 1800
No additional fees will be charged for this service. All you are required to pay is the insurance premium. You will NOT receive any advice or recommendations for insurance. We may ask some questions to narrow down the selection of products we will provide details on. You will then need to make an informed decision on how you wish to proceed.
You are responsible on an on-going basis, for providing us /and or the insurers with all material facts relating to the insurance cover we arrange on your behalf. Material facts are those which are likely to affect the assessment and acceptance of risks being insured. Failure to provide full and accurate information may mean that your cover is invalid. If you are in any doubt as to what facts are considered to be material then you should disclose them to us or the insurers.
Leisure Guard is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the FSCS if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 90% of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further details about compensation scheme arrangements are available from the FSCS.
You may already possess alternative insurance(s) for some or all of the benefits provided by products purchased; it is your responsibility to investigate this. We will not provide you with advice on the suitability of this product for your individual needs but we will be happy to provide you with the factual information to assist you in making an informed buying decision.
Important Terms and Conditions
All policies have exclusions and restrictions to them. It is very important you read and understand these and purchase the policy if you are happy that you (and where applicable) you meet the eligibility criteria.
If after purchasing the policy you should find that it does not meet your requirements then you have 14 days from the date of receipt to cancel the policy. If you decide to cancel your money will refunded in full, provided no claims have been made or incident likely to give rise to a claim has arisen.